Last updated: April 2026
Introduction
These Terms and Conditions govern your use of our website and the purchase and sale of products and services by Richardson's of Norwich Ltd. By accessing this website and/or placing an order, you agree to be bound by these terms.
Who We Are
We are Richardson's of Norwich Ltd, registered in England and Wales. Our registered office is at 185 Plumstead Road, Norwich, NR1 4PN.
Products and Services
We endeavour to ensure that all descriptions, images, prices and availability of products are accurate at the time of publication. However, specifications and colours may vary slightly, and all items are subject to availability.
We reserve the right to change or discontinue products or services without notice.
Pricing and Payment
All prices are shown in Pounds Sterling (£) and include VAT where applicable. Delivery charges, where applicable, are added at checkout and clearly displayed before you complete your purchase.
We accept payment via major credit/debit cards and other secure payment methods as displayed on our website. Payment is taken at the point of order, or shortly afterwards. Your contract with us is completed once payment has been authorised and cleared.
Delivery
We aim to dispatch orders within the timescales stated on our website. Whilst we will always try to meet estimated delivery dates, we cannot be held responsible for delays caused by courier services, adverse weather, or events outside of our control.
Risk of damage or loss of goods passes to you once the items have been delivered to the address provided.
Age Restrictions
Some items we sell (such as knives, tools, and certain chemicals) are age-restricted. By placing an order, you confirm that you are over 18 years of age. We reserve the right to request proof of ID before dispatching goods and to refuse sale if we are unable to verify age.
Returns and Refunds
Your statutory rights are not affected. For full details on how to return items, please see our separate Returns Policy.
Liability
We will not be liable for any loss or damage that is not foreseeable or does not arise from our negligence, or for any business losses (such as loss of profits or business interruption).
Nothing in these terms shall limit or exclude our liability for death or personal injury resulting from negligence, fraud, or any other liability that cannot be excluded by law.
Website Use
You agree not to misuse our website, introduce viruses, malware, or attempt to gain unauthorised access to our systems. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses, or other technologically harmful material that may infect your equipment.
Governing Law
These terms and conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes relating to these terms will be subject to the exclusive jurisdiction of the courts of England and Wales.
Contact Us
If you have any questions regarding these terms, please contact us at:
Email: info@richardsonsnorwich.co.uk
Telephone: 01603 434242